RACE APPROVED FOR VET TECHS & VETS (1.0 CE HOURS)

Is it an Emergency? Front Desk Tips & Tricks for Managing this Question
(RACE 1.0 CEU)

“Is it an emergency” is a question that many clients ask to the client service representative that answers the phone in a veterinary hospital.  Teaching the front desk what is normal versus abnormal allows them to better communicate with pet owners. This lecture also reviews common illnesses and injuries of pets so the veterinary team can better instruct owners. Ensuring all team members understand what is an emergency provides better patient and client care.

RACE 1.0 Hours for Vet Techs & Vets

RACE Program #: 20-1273058

RACE Provider #: 50-36598

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Meet the Instructor

Amy Newfield, MS, CVT, VTS (ECC)

Amy is a professional unicorn and owner of Veterinary Team Training. She has over 25 years of experience as a credentialed veterinary technician.

After working in general practice for many years, Amy found her passion in emergency medicine and went on to obtain her Veterinary Technician Specialist (VTS) in Emergency and Critical Care. She has published the best selling and award-winning books “Oops, I Became a Manager” and “Oops, My Team is Toxic” both focused on creating happy veterinary teams.  

She is passionate about showing what veterinary technicians and veterinary nurses can do. This website is a labor of love for the profession she has dedicated her life to. 
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