UNICORN BITES: QUICK BITS OF LEARNING
Critical Team Skills: Graded Assertiveness for Veterinary Teams
This quick course teaches team members a structured communication approach that escalates assertiveness in stages to effectively raise concerns, influence behavior, or ensure safety while maintaining respect and collaboration.
22 Minutes Video
22 Minutes Video
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Meet the Instructor
Cat Walker, RVN, AMDRAS, LLB, Grad Dip (Legal Practice), BA(Hons)(International Studies), Cert IV VN
Cat Walker is a Veterinary Mediator & Conflict Coach, Lawyer, Registered Veterinary Nurse, International Speaker, Veterinary Mental Health Peer Worker, and Associate Lecturer at the University of Queensland’s School of Veterinary Science.
With extensive experience spanning clinical practice and practice management, Cat has successfully owned and managed both general practice and emergency hospitals. She is a published author on clinical communication for veterinary professionals and is currently completing her Graduate Certificate in Mental Health and Neuroscience, further deepening her expertise in mental health and neuroscience.
Cat is the founding director of a veterinary complaints outsourcing and consulting service, partnering with clinics to implement comprehensive strategies aimed at reducing client conflict and complaints. She empowers veterinary teams to improve patient outcomes and team wellbeing by navigating conflict effectively—using evidence-based strategies rooted in conflict theory, neuroscience, and mental health frameworks.
Drawing from her background in performing arts, Cat's speaking style is interactive, engaging, and highly professional. Her practical presentations equip delegates with actionable tools that can be immediately applied within their work environments, fostering a positive change in both communication and conflict management.
CONTACT OR HIRE CAT WALKER: CLICK HERE
LISTEN TO HER PODCAST: RADIO VET NURSE HERE
FOLLOW CAT ON FACEBOOK HERE
FOLLOW CAT ON LINKEDIN HERE
With extensive experience spanning clinical practice and practice management, Cat has successfully owned and managed both general practice and emergency hospitals. She is a published author on clinical communication for veterinary professionals and is currently completing her Graduate Certificate in Mental Health and Neuroscience, further deepening her expertise in mental health and neuroscience.
Cat is the founding director of a veterinary complaints outsourcing and consulting service, partnering with clinics to implement comprehensive strategies aimed at reducing client conflict and complaints. She empowers veterinary teams to improve patient outcomes and team wellbeing by navigating conflict effectively—using evidence-based strategies rooted in conflict theory, neuroscience, and mental health frameworks.
Drawing from her background in performing arts, Cat's speaking style is interactive, engaging, and highly professional. Her practical presentations equip delegates with actionable tools that can be immediately applied within their work environments, fostering a positive change in both communication and conflict management.
CONTACT OR HIRE CAT WALKER: CLICK HERE
LISTEN TO HER PODCAST: RADIO VET NURSE HERE
FOLLOW CAT ON FACEBOOK HERE
FOLLOW CAT ON LINKEDIN HERE
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